SonoLux Pty Ltd understands that sometimes plans change. This cancellation policy outlines the terms for canceling your reservation of sound, lighting, and stage equipment rentals.
Non-Refundable Deposit
- A non-refundable deposit of 50% of the total rental cost will be required to confirm your reservation. This deposit acknowledges the time and resources SonoLux Pty Ltd invests in preparing for your event.
Cancellation Lead Time
- More than 30 days prior to event: A 50% refund of the remaining rental balance excluding the non-refundable deposit will be issued for cancellations received more than 30 days before your event date.
- Between 15 and 30 days prior to event: A 25% cancellation fee based on the remaining rental balance after the deposit will be applied for cancellations received between 15 and 30 days before your event date.
- Less than 15 days prior to event: Cancellations received less than 15 days before your event date will forfeit the entire remaining rental balance excluding the non-refundable deposit.
Delivery and Setup Fees
- If you have opted for delivery and setup services as part of your rental package, the cancellation fees above apply to these services as well.
Exceptions
SonoLux Pty Ltd reserves the right to modify these cancellation terms at its discretion in cases of unforeseen circumstances, such as severe weather events or natural disasters that prevent the safe delivery or setup of equipment. In such cases, we will work diligently to reschedule your event or offer a credit towards a future rental.
We recommend reviewing this cancellation policy carefully before booking your SonoLux rental equipment. If you have any questions, please don’t hesitate to contact us at admin@sonolux.co.za or 087 265 0114.