1. Introduction

SonoLux Pty Ltd (the “Company”) is committed to upholding the principles enshrined in the Promotion of Access to Information Act (PAIA), No. 2 of 2000 (as amended). This manual outlines the process for requesting information held by the Company and the Company’s obligations under PAIA.

2. Does PAIA Apply to SonoLux Pty Ltd?

PAIA applies to both public and private bodies that hold personal information about individuals. SonoLux Pty Ltd primarily collects contact information for scheduling consultations and does not process large amounts of personal data. If you believe SonoLux Pty Ltd does not hold any personal information, you may not need a formal PAIA manual.

3. How to Request Information

All requests for information under PAIA must be submitted in writing to the PAIA Manual Officer (details below). Your request should clearly state:

  • Your full name and contact information.
  • A specific description of the information you are requesting.
  • The format in which you would like to receive the information (e.g., electronic copy, hard copy).

4. PAIA Manual Officer

SonoLux Pty Ltd has designated Selanei Doorasamy as the point of contact for all PAIA related inquiries. You can reach the PAIA Manual Officer at:

  • Email: selanei@sonolux.co.za
  • Postal Address: 198 Sedge Crescent, The Reeds, Centurion, Gauteng, 0061

5. Fees

The Company may charge a reasonable fee to cover the administrative costs of processing your request. You will be notified of any applicable fees before your request is processed.

6. Timeframes for Responding to Requests

The Company will endeavor to respond to your request within 30 days of receipt. This timeframe may be extended for complex requests, with written notification provided.

7. Disclosure of Information

The Company will strive to disclose all information requested unless an exemption under PAIA applies. If the Company refuses to disclose any information, you will be notified of the reasons for refusal and your right to appeal the decision.

8. Appeals Process

If your request for information is denied, you have the right to appeal the decision to the Information Regulator of South Africa. Contact details for the Information Regulator can be found at https://registrations.inforegulator.org.za/.

9. SonoLux Pty Ltd and Personal Information

SonoLux Pty Ltd primarily collects contact information for scheduling consultations and does not process a large volume of personal data. We are committed to protecting any personal information we do hold in accordance with PAIA and all other relevant legislation.

10. Review

The Company will review and update this PAIA Manual periodically to ensure it remains current and reflects any changes in legislation or procedures.